frequent questions

Find quick answers to common questions about our water testing services, the importance of water quality, and how to schedule your test. We're here to help you make informed decisions for your family's health and safety!

Which test is right for me?

When in doubt, start with a quick Basic Test which will identify the quality of your water, checking chlorine levels, total dissolved solids (TDS) and other common problems. If you have more specific concerns, try our Complete Test which will check the hardness levels on your water, chlorine, total dissolved solids (TDS) and another problems related to water's chemistry. On both cases you'll get the results immediately. Our water expert will make the process easy, so you don't have to worry about the water quality in your home anymore.
What is the Response Time?

The results of the tests are immediate and are accompanied by recommendations from our experts.
What Will My Results Include?

Your results will include a detailed explanation of every test performed, covering how each aspect of your water quality affects your household. This includes impacts on your clothes, hair, overall health, and even financial considerations, such as appliance maintenance and utility costs. You’ll receive the results immediately during the appointment, allowing for a real-time discussion. We will take the time to thoroughly answer all your questions and address any concerns you might have. Additionally, you’ll be provided with tailored solutions to improve the water quality in your home based on the findings.
Why must all adults in the household be present for the water test?

Having all adults present during the water test is essential because the results affect everyone in the home and cover a variety of important factors: For Women: We’ll discuss how water quality impacts skin, hair, beauty routines, and overall family well-being. For Men: We’ll focus on the condition of metal piping, fixtures, appliances, and ways to save money by preventing water-related damage and inefficiencies. Boil Tap Water Discussion: We’ll address the common practice of boiling tap water to improve its quality, explaining its limitations and offering better solutions. Ultimately, everyone has the right to know what’s in their water, as it can negatively deteriorate everything it touches—from your health to your home’s infrastructure. This shared understanding ensures everyone can make informed decisions for the household.